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Help
& General Information
on purchasing products
Dear Friend,
Shalom.
Thank you for visiting our
site. We aim to make your shopping experience as pleasant and as convenient as
possible.
Individual satisfaction is one of our primary
goals. We will try to do our utmost to personally help you.
We welcome your comments and suggestions. We hope an inconvenience will never occur. However, in case it may, we ask for your
understanding, tolerance and help in resolving the concern.
Thank you very much. Please visit again.
All the best,
Jerusalem Life
Q: Can you tell me a little about
your company?
A: Jerusalem Life started as a magazine for
Jerusalem tourists. The magazine points
out sites, activities and programs for travelers to better experience their
heritage. (The information in the magazine is on our site.)
The Jerusalem Life Web and Shopping Site is an outgrowth of the same goal.
To provide quality information, books, games, and products
that helps one to learn about Judaism.
Our company is Based in New York. Items purchased from the store
are shipped from New York.
Press Here for Contact Information.
Q: I am quite new to shopping on the internet.
Can you walk me through a transaction.
A: Shopping in our internet store is basically the same as
shopping in a regular store. There are three steps:
1. Find the product(s) you wish to purchase:
Either:
a) Click to your area of interest. (i.e.
first click on the underlined Store Front tag in the upper portion
of the page. Then continue clicking to your area of interest), or
b) Click on the Product Search Tag under the Jerusalem Life Title and enter
keywords on the product(s) what you are searching for.
2. Select products:
Press the Buy tag for each of
the products you want and the products will be added to your basket.
(Please note: products can always be removed from a shopping basket until you
confirm your order. To see the contents of your shopping basket press the basket
contents tag.)
3. Checkout:
Press the Checkout button. This will
ask you for other order information like the shipping address and payment
info. (Note: Your credit or debit card will only be charged once your order
is shipped.)
Q: How can I
request my items to be gift wrapped?
A: After you have placed the
products you wish to buy in your basket, click in the left column on the
"Gift & Theme Park" link. On that page you will find a
"product" called gift wrapping. Press Add 1 to Basket. You will be
asked which products to wrap and how and whether the product should be
shipped with a receipt or not. Once finished shopping, press
"Checkout".
Q: Can an item be removed from the
shopping cart once I press the “buy now” button?
A: Yes. The order is not placed
until you “check out”, enter your billing information and confirm your
order. Credit cards are
only debited once the order is shipped.
Q: What forms of payment do you
accept?
A: We accept credit cards like—Visa,
Master Card, Discover and American Express. We prefer Visa. We can also accept
checks, but it takes longer to process—because we only process the order once
we receive the check.
Q: How secure is paying by credit
card?
A: With the technology we use,
your credit card payments are very secure. Your payment information is sent with a
secure connection (Secure Sockets Layer or SSL). This means that the information
that is sent over the internet is encoded to prevent anyone else but the receiver
to read. It is practically impossible to be decoded without the key.
Q: Am I charged sales tax?
A: If you live in New York state,
sales tax will be added.
Q: How much is shipping &
handling?
A: Shipping & Handling
charges will be added to your order. The rates are as follows:
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USPS Parcel Post or First Class (U.S.A.) $3.99
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USPS Priority Mail (U.S.A.) $4.99
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USPS Mail to Canada - $5.99 (US Dollars)
You select the shipping and handling method when you make your order.
Q: How are orders delivered?
A: Orders will be sent via the United States Postal Service.
We are considering adding UPS as a shipper in the future.
Q: Once an order is placed, how
much time does it take to receive?
A: Usually you should receive your
order within a week to ten business days. However, depending upon product
availability, shipping distance and method of transport, this time may vary.
The Stocking Status of an item is mentioned in the description of the item. The
following terms are used:
Likely In Stock - The product is most likely in stock. You can receive
these items more rapidly than those out of stock. The time you receive it will
depend on our processing time (usually 1 business day) & delivery time
(depends on your location).
Likely Out of Stock - The product is most likely out of stock. You can
receive these items more rapidly than those backordered. The time you receive it
will depend on manufacturer processing time (usually about 2 business days), our
processing time (usually 1 business day) & delivery time (depends on your
location).
Likely Backordered - The product is most likely backordered. Meaning, we
have ordered the product already, but the manufacturer may not have it in stock.
For these products it is unsure of how much time it will take to receive. If you
do order a backordered item, we will try to notify you when you will receive it.
Q: If I want a Jewish product that
you don't list in your catalog, how can you help me?
A: Send us an e-mail stating that
you wish to order a product with the name and description of the product (ie, if
it is hardcover or paperback for books, Windows or Mac for software,
etc.). We will try to help you in several ways. We may either -
a) Give you a price quote (of the item) and an estimation of how much time it
takes to receive it.
b) Offer a suggestion of similar items that we have that may be of interest to
you or refer you to a company that does.
c) Say that we do not offer the product.
Q: How can I track the status of
my order?
A: Once you place an order, you
will receive an E-mail copy of your order. If it has been more
than a week to ten business days and you still haven’t received your order,
please send us an e-mail.
Q: Can I cancel an order once
placed?
A: Yes. Just send us an
e-mail, with your name, order #, address and item(s) you wish to cancel.
If the order has already been shipped, you may return it.
Q: Can I return items bought?
A: Yes. If you are not
satisfied for any reason, please return the items with your receipt,
within 20 days of receiving them.
When we receive your return,
we will credit your credit card - if your order was paid with one. If it
was paid with a check, we will send you a check.
Q: Do your products come from
Jerusalem?
A: Most of our products come from
the United States and are shipped from New York. Some may be made in Israel.
For other questions please send us an
e-mail at jerusalem@jerusalemlife.com.
Enjoy • Jerusalem Life
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